Remote Support

Getting you back up and running

Welcome to our Remote Support page. Here, you will find the link needed to securely connect to one of our experienced technicians, who are ready to assist you with any technical software issues you or your organisation may be facing.

Our team is equipped to handle a wide range of problems, whether it’s related to software, hardware, or network issues. Before proceeding, we ask that you take a moment to read and agree to the disclaimer provided on this page. This ensures you are fully aware of the terms and conditions associated with our remote support services. Once you've agreed, you will receive clear and easy-to-follow instructions over the phone when you call our Technical Support Department.

Our remote support system is designed to offer you fast, convenient, and highly effective solutions to a wide array of technical problems, all without the need for an onsite visit. This not only saves you valuable time but also guarantees that you can receive timely assistance exactly when you need it most, no matter where you are. We connect directly to your PC through a secure and encrypted connection, which is specifically designed to protect your privacy and safeguard your data at all times. This secure link allows our technicians to access your system, identify issues, and begin troubleshooting immediately. Whether it’s software glitches, hardware faults, or network-related problems, our team can resolve even the most complex issues.

By using our remote support service, we are able to provide you with prompt, real-time assistance that helps minimise downtime and maintain the smooth running of your home or business operations. We are fully committed to delivering professional, reliable, and user-friendly technical support every step of the way. Our ultimate goal is to resolve your issue as efficiently and effectively as possible, with minimal disruption to your day.

Remote Support Terms and Conditions

By requesting and accepting a remote session from an Edworthy Media and Technology Limited representative to remotely assist you with a technical-related issue, you accept responsibility for any changes made to the desktop content or system settings. Edworthy Media and Technology Limited Representatives do not assume and are not responsible for any liability for linking and viewing any desktop content, the operation of the Remote Support software or system performance.

Edworthy Media and Technology Limited recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with an Edworthy Media and Technology Limited representative. Edworthy Media and Technology Limited further recommends that you remain seated at your desktop throughout the entire remote session.

Your data is important to us. It is up to you to ensure that you back up your data on a regular basis. Edworthy Media and Technology Limited will not be held responsible for any data loss if any occurred during or after a remote session. If you require help setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

Edworthy Media and Technology Limited continues to take the utmost care when in use of your computer. However, Edworthy Media and Technology Limited cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems requiring an on-site call.

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